Legal
Effective Date: July 17, 2026
This AI Privacy Notice explains how BlueVolte, Inc. DBA DriveClub ('DriveClub', 'we', 'our', or 'us') collects, uses, stores, shares, and protects information when you interact with Milo, our AI-powered assistant. This Notice supplements the DriveClub Privacy Policy and Terms of Use.
Milo is DriveClub's conversational AI assistant. Milo helps answer questions, explain vehicle ownership, interpret RIDE™ Reports, recommend memberships and services, provide educational guidance, assist with support, and facilitate connections with DriveClub partners.
Depending on your interaction, Milo may process:
We use AI to:
Your conversations with Milo may be stored and processed for customer support, quality assurance, product improvement, safety, fraud prevention, security, troubleshooting, analytics, and legal compliance. Authorized personnel may review selected conversations for these purposes.
DriveClub may use trusted AI model providers, cloud infrastructure providers, analytics providers, and other technology partners to operate Milo. These providers process information only under contractual obligations requiring appropriate confidentiality, security, and lawful processing.
Vehicle information presented by Milo may come from DriveClub systems and trusted third-party sources. Although we strive for accuracy, recalls, warranty status, maintenance schedules, pricing, repair information, vehicle values, specifications, incentives, and ownership costs may change over time and may not always be complete or up to date.
Milo may personalize recommendations using your account profile, vehicle information, membership status, prior interactions, preferences, and services you choose to use. Personalization is intended to improve your experience and does not constitute professional advice.
As Milo evolves, you may authorize it to perform actions such as scheduling repairs, requesting roadside assistance, obtaining insurance quotes, connecting with service providers, or completing other transactions. When acting on your behalf, Milo will use only the information reasonably necessary to complete the requested action.
DriveClub does not rely solely on AI to make decisions that produce legal or similarly significant effects without appropriate human review.
Unless specifically requested to complete a transaction, please do not provide Social Security numbers, payment credentials, driver's license numbers, passport numbers, medical information, or other highly sensitive information during AI conversations.
DriveClub uses administrative, technical, and physical safeguards to protect AI conversation data, including, where appropriate, encryption, authentication, access controls, monitoring, vendor oversight, and least-privilege access practices.
We retain AI conversations and related information only as long as reasonably necessary for customer support, security, fraud prevention, product improvement, legal compliance, and legitimate business purposes.
You may:
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including rights to know, access, correct, delete, and obtain information about your personal information, opt out of the sale or sharing of personal information where applicable, limit the use of sensitive personal information where applicable, and not be discriminated against for exercising your rights.
DriveClub is committed to developing Milo responsibly. Our goals include:
We may update this Notice as Milo evolves. Material changes will be communicated as required by applicable law.
Questions or privacy requests: support@driveclub.io DriveClub 1301 N Broadway, STE 32353 Los Angeles, CA 90012
